Terms & Conditions

Effective Date: [3/1/26]

These Terms and Conditions govern the use of services provided by Right2U Logistics. By requesting, booking, or using our courier, delivery, logistics, or warehousing services, you agree to comply with the terms outlined below.

1. Services Provided

Right2U Logistics provides courier, delivery, logistics, and related services including but not limited to:

Same-day delivery
Last-mile delivery
Urgent and express courier services
Medical courier services
Business and legal courier services
Business route delivery services
White glove delivery
Warehousing and third-party logistics (3PL) services

Service availability may vary depending on location, scheduling, and operational capacity.

2. Service Requests

Customers must provide accurate information when scheduling a delivery, including:

Pickup address
Delivery address
Contact information
Package details

Right2U Logistics is not responsible for delays or failed deliveries caused by incorrect or incomplete information provided by the customer.

3. Package Requirements

Customers are responsible for ensuring that all packages:

Are properly packaged and secured for transportation
Are accurately labeled
Comply with all applicable laws and regulations

Right2U Logistics reserves the right to refuse any shipment that is unsafe, improperly packaged, or prohibited.

4. Prohibited Items

The following items may not be transported through Right2U Logistics unless specifically approved:

Illegal items or controlled substances
Hazardous materials
Explosives or weapons
Perishable items requiring specialized handling
Currency or negotiable instruments without prior approval

Customers are responsible for complying with all applicable shipping regulations.

5. Delivery Times

Delivery times provided by Right2U Logistics are estimates and may be affected by factors including:

Weather conditions
Traffic delays
Mechanical issues
Customer availability at delivery location

While we make every effort to meet delivery timelines, exact delivery times cannot be guaranteed unless otherwise specified in writing.

6. Payment Terms

Payment for services is due according to the terms agreed upon at the time of service. Payment methods may include electronic payment, invoicing, or other approved payment arrangements.

Late payments may be subject to additional fees.

7. Liability and Insurance

Right2U Logistics takes reasonable care in handling all shipments. However, liability for loss or damage may be limited.

Unless otherwise agreed in writing, Right2U Logistics' liability for any shipment may be limited to the declared value of the shipment or a maximum amount determined by company policy.

Customers are encouraged to request additional insurance for high-value shipments.

8. Failed or Refused Deliveries

If a delivery cannot be completed due to:

Recipient unavailable
Incorrect address
Refusal of shipment

Additional delivery attempts or returns may result in additional service charges.

9. Warehousing and 3PL Services

Clients utilizing warehousing or third-party logistics services must ensure that all stored inventory complies with applicable laws and safety standards.

Right2U Logistics is not responsible for damages resulting from improper packaging, labeling, or undisclosed product conditions.

10. Limitation of Liability

Right2U Logistics shall not be liable for indirect, incidental, or consequential damages including loss of revenue, business interruption, or loss of profits resulting from delays or service interruptions.

11. Changes to Terms

Right2U Logistics reserves the right to modify or update these Terms and Conditions at any time. Updated terms will be posted on this page.

12. Contact Information

If you have questions regarding these Terms and Conditions, please contact:

Right2U Logistics
Kalamazoo, MI 49001
Phone: (269) 350-4479
Email: right2ulogistics@gmail.com