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Refund Policy

Effective Date: [3/1/26]

 

Right2U Logistics LLC is committed to providing reliable courier and logistics services. Because many of our services involve time-sensitive transportation and operational costs, this Refund Policy outlines the circumstances under which refunds may or may not be issued.

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1. General Refund Policy

Payments made for courier, delivery, logistics, or warehousing services are generally non-refundable once a service request has been accepted, scheduled, or a driver has been dispatched.

Refunds are considered only in limited circumstances at the sole discretion of Right2U Logistics LLC.

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2. Non-Refundable Situations

Refunds will not be issued in the following situations:

  • The shipment has already been picked up or transported

  • A driver has been dispatched to the pickup location

  • Incorrect pickup or delivery information was provided by the customer

  • The recipient is unavailable or refuses the shipment

  • Delivery delays caused by traffic, weather, road conditions, or other factors outside our control

  • Packages that are improperly packaged or labeled by the customer

  • Customer cancellations after the service has already begun

Operational costs begin once a service is scheduled or dispatched, therefore these services are considered fulfilled.

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3. Eligible Refund Situations

Partial or full refunds may be considered if:

  • Right2U Logistics LLC is unable to complete the service due to an internal operational issue

  • A service request is cancelled before dispatch or driver assignment

  • A duplicate payment was made in error

Refund eligibility will be determined after review of the service request and circumstances.

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4. Cancellation Policy

Customers may cancel a scheduled delivery prior to dispatch without penalty. Once a driver has been assigned or dispatched, cancellation fees may apply and refunds may not be issued.

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5. Service Credits

In some cases, Right2U Logistics LLC may issue a service credit instead of a monetary refund. Service credits may be applied toward future deliveries or logistics services.

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6. Processing of Approved Refunds

If a refund is approved, it will be processed using the original payment method whenever possible. Refund processing times may vary depending on the payment provider and financial institution.

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7. Policy Updates

Right2U Logistics LLC reserves the right to update or modify this Refund Policy at any time. Any updates will be posted on our website.

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8. Contact Information

For questions regarding refunds or billing inquiries, please contact:

Right2U Logistics LLC
Kalamazoo, MI 49001
Phone: (269) 350-4479
Email: right2ulogistics@gmail.com

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